Director-Oracle Product and Services

General Summary

Is responsible for managing the programmatic aspects of the Oracle ERP business application (including finance, supply chain, human resources/payroll), ensuring its smooth operation. Coordinates among the pillars the strategic direction, continuous optimization and ongoing integration with related third-party applications.

Remote Work Capable

Essential Functions:

• Matrixed reporting to the Executive Committee working across pillars to coordinate optimization of Oracle through the quarterly releases for the system.
• Serves in leadership roles as both the director coordinating the business functions of the ERP and as the senior most IT leader over the application platform.
• Oversees the overall ERP system, ensuring smooth operations, addition of enhancements and optimizations to add value which enhance business outcomes.
• Demonstrates a deep understanding of all pillar business functions within the ERP and the interdependencies to coordinate impact of changes through releases or optimization for the business areas.
• Coordinates and aligns the work of all pillar activities to support business operations across WellSpan.
• Oversees release quarterly management to ensure procedures are predictable and mitigate production impact.
• Evaluates, determines and articulates resource requirements (financial, technical, and human resource), for quarterly release and optimization and impact of requested business and information system projects for the ERP system.
• Develops and implements quarterly release plans that include targeted support, coordinates ongoing education, and a clear roadmap for future staffing and enhancements.
• Coordinates with other boundary third-party applications and related support teams to ensure integration with the ERP application.
• Strategically influences talent and staffing in a matrixed environment to work across the pillars providing support as the program coordinator.
• Monitors the need and utilization of internal capacity and necessary third-party support service to achieve the optimal cost-effective staffing to provide system support.
• Communicates with and influences diverse audiences in a matrix environment.
• Develops budget(s) for the department/unit/entity and allocates funds within budget(s) to accomplish objectives.

Common Expectations:

• Supports and meets the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
• Supports and meets the values and standards of the organization to safeguard patient and business/operational information.

Travel Requirements:

• Estimated Amount: 20% - Travel onsite as required

Qualifications

Minimum Education:

• Bachelors Degree Business, Information Systems, Finance, Human Resources, or other applicable degree Required
• Masters Degree Business Administration, Information Systems, or other applicable degree Preferred

Work Experience:

• 10+ years Information systems, ERP, or applicable experience Required and
• 5 years experience in a healthcare setting Required

Knowledge, Skills, and Abilities:

• Strong leadership skills to engender trust and team alignment in a heavily matrixed structure.
• Excellent problem-solving skills to diagnose and handle complex issues that arise in the live environment.
• Strong understanding of the associated business operations and ability to strategize, prioritize and implement plans for continuous system enhancement and optimization.
• Excellent communication and coordination skills to work with different teams and stakeholders.
• Effective leadership presence and team building skills to align competing priorities and disparate workflows in a complex organization.
• Knowledge of applications, project management & coordination of information systems deployed in a healthcare environment.
• Excellent human relations and oral/written communications skills.
• Proven managerial skills.
• Ability to develop and apply relevant management, CQI, LEAN, Six Sigma and health care delivery concepts and strategies.